Legal Information

Overview

These Terms & Conditions govern your use of the NQ Fantasy website and purchases made through our online store. By accessing this website and/or purchasing from us, you agree to be bound by these terms.

Business Information

NQ Fantasy is a South African online retail business specializing in perfumes and fragrance products.

Products

• All products listed are subject to availability.
• We reserve the right to discontinue any product at any time without notice.
• Product images are for illustrative purposes; actual packaging may vary slightly.

Pricing

• All prices are listed in South African Rand (ZAR).
• Prices may change without prior notice.
• We reserve the right to correct pricing errors.

Orders

• Orders are confirmed once payment is successfully received.
• We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud.

Limitation of Liability

NQ Fantasy is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Introduction

NQ Fantasy respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Full name
• Contact details (email, phone number)
• Delivery address
• Payment confirmation details (handled securely via Yoco)

How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate order updates
• Improve customer experience
• Comply with legal obligations

Data Protection

• We do not sell or share your personal information with third parties for marketing.
• Payment information is processed securely through Yoco and is not stored by us.

Cookies

Our website may use cookies to improve user experience and site performance.

Contact

For privacy-related concerns, contact: nq.fantasy.office@gmail.com

Overview

Due to the nature of fragrance products, we maintain a strict returns policy.

Returns Eligibility

We only accept returns if:

• The product is damaged upon arrival
• The incorrect item was delivered

Non-Returnable Items

We do not accept returns for:

• Opened or used perfume bottles
• Change of mind purchases
• Products not in original condition

Return Process

To request a return:

• Contact us within 48 hours of delivery
• Provide order number and clear photos of the issue
• If approved, we will arrange replacement or refund

Refunds

• Approved refunds will be processed within 5–10 business days
• Refunds will be made to the original payment method

Processing Time

• Orders are processed within 1–3 business days

Delivery Time

• Gauteng: 1–3 business days after dispatch
• Other provinces: 2–5 business days after dispatch

Delivery Fees

• Flat shipping fee of R150 nationwide.
• Free shipping on orders over R1000.

Tracking

• Customers will receive tracking details once the order has been shipped.

Delays

We are not responsible for delays caused by courier services, weather conditions, or unforeseen events.